Description
Introducing our stylish kids’ clothing set featuring a dynamic colorblock pattern. This set includes a comfortable T-shirt and matching track pants, both made from soft and stretchy hosiery fabric that ensures all-day ease and durability. The T-shirt showcases a vibrant colorblock design that adds a playful touch to any outfit, while the track pants offer a coordinated look with the same eye-catching pattern. Perfect for active days or casual outings, this set combines fun fashion with practical comfort, making it a standout addition to your child’s wardrobe.
NammaTrend: Returns and Exchange Policy
We strive to ensure you are fully satisfied with your purchase from NammaTrend. However, as a local business, we have a specific return policy that balances customer satisfaction with our operational capabilities. Please read the terms below carefully before initiating a return or exchange.
1. Return and exchange window
- For change-of-mind returns: A request for a return or exchange must be initiated within 24 hours of the item being delivered. This is applicable for reasons such as “no longer needed” or “changed my mind.”
- For defective or incorrect items: If you receive a product that is damaged, defective, or incorrect, you must report the issue to us immediately. As per Indian consumer law, you are entitled to a remedy for defective items, and we will work with you to find a solution.
2. Conditions for returns and exchanges
For a return or exchange to be processed, the item must meet the following conditions:
- Unused and Unwashed: The product must be in its original, unused, and unworn condition.
- Original Packaging: The item must be returned in its original packaging with all tags, labels, and accessories intact.
- Proof of Purchase: A valid receipt or order number is required for all returns.
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3. Eligible reasons for return
When initiating a return, you must select one of the following reasons:
- Damaged or defective product: The item arrived broken, faulty, or is not functioning as intended. (Please attach clear photo/video evidence).
- Incorrect item delivered: The product, size, or color received does not match the order placed. (Please attach clear photo evidence).
- Incomplete order: A part or accessory listed on the product page is missing from the package.
- Change of mind: You have decided you no longer want the item. (Subject to the 24-hour return window).
- Does not fit: The size is not right.
- Not as described: The item’s features, specifications, or appearance differ significantly from the website’s description.
4. How to initiate a return or exchange
- Contact Us: Send an email to [Your Customer Service Email] or a message via WhatsApp at [Your WhatsApp Number]. You must do this within the specified return window.
- Provide Details: Include your Order Number, the item(s) you wish to return, and the reason from the list above.
- Attach Proof: For damaged or incorrect items, you must include a clear photo or video to validate the claim.
5. Return process and shipping
- Courier Pickup (for defective/incorrect items): For genuine issues like damaged or incorrect items, we will arrange for a free courier pickup.
- Self-Ship (for other reasons): If the return is for other eligible reasons, you are responsible for shipping the item back to us. You must use a reliable and affordable courier service and dispatch the item within 48 hours of your return request being approved. The return shipping cost is non-refundable.
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6. Refunds and exchanges
- For Damaged/Incorrect Items: Upon receiving and inspecting the returned item, we will issue a full refund to your original payment method or process an exchange for the correct item, based on your preference.
- For Change-of-Mind Returns: For returns initiated within the 24-hour window, we will offer a store credit for the item’s value, which can be used for a future purchase. A full cash refund may not be provided for non-defective returns.
- Refund Processing: Please allow [Number] business days for the refund or store credit to be processed after we have received and inspected the returned item.
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7. Non-returnable items
- Items purchased during a sale, clearance, or promotion are final sale and cannot be returned or exchanged unless they are delivered in a damaged or defective state.
8. Important notes
- Color Variations: We cannot guarantee that the color you see on your screen is an exact match for the product’s color. Minor variations in color are not considered defects.
- Customer Support: For any additional questions or support, please contact our customer service team.
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